In recent years, healthcare has learned a harsh truth: it will be just as affected by customer-satisfaction as any other industry. Health systems have responded by sprinting toward what seems to be a conversion from hospital to hospitality. Some are investing enormous amounts of money into providing luxurious accommodations with plenty of amenities, seemingly prioritizing customer service over any other aspect of operation.

Sep 30, 2015
Posted to ICD-10

Hey guys! Last Friday, we presented a webinar covering the final checklist for ICD-10 Preparation. We ended the webinar with a quick survey about attitudes toward ICD-10, and although the sample size was a little smaller than our annual ICD-10 survey from earlier this year, we think the results are pretty cool and wanted to share them with you today.

Often times in medicine, or even life in general, we might be required to revisit the origin of a popular belief, phrase, or “common-sense” piece of knowledge. Through numerous transmissions, these concepts can stray far from their original meanings and transform into something entirely different and even erroneous. Unfortunately that seems to be happening with HIPAA. Speak the words among providers and you’ll likely invoke thoughts of uptight regulators in suits and extraordinarily hefty fines issued to those foolish enough to have loads of data on a unsecured laptop computer.

Back in 2012, Brian Dolan wrote an article on about Fitbit data being uploaded into electronic health records (EHR).

Sep 10, 2015
Posted to Primary Care

For a long time in American medical history, it was standard practice for a physician to set his own fees. He would often take into account the patient’s ability to pay, and in many cases even barter with a patient. Dr. William Stewart Halsted, founding professor of Johns Hopkins Hospital and pioneer of the inguinal hernia repair, the radical mastectomy, the gallstone removal, and last but far from least, the aseptic technique, was known to do just that. While on summer vacation at his country home, he would often treat local patients in exchange for goods and services. His requests reflected the means of the patient, but his care did not.

Aug 12, 2015
Posted to ICD-10

With the transition to ICD-10 just a few months away, making sure you're ready for the October 1 deadline is more important than ever.

For decades, the majority of patients have traveled to an appointment with a physician with one thing in mind: “treatment.” Regardless of the cost or available evidence, most patients trusted physicians with a “you’re-the-doctor” attitude and took whatever medication was prescribed. However, today’s system is rapidly evolving. Patients are now researching their symptoms and diagnoses. Often times they may be overdoing it or relying on inaccurate information, but none the less, our society is now full of educated patients.

Since hearing about the concept, I personally have been a fan of the direct primary care (DPC) model. The benefits of the system are obvious, as it facilitates patient-centered care and physician autonomy, both of which seem to be neglected in the typical high-paced primary care setting. Despite DPC being a spawn of concierge medicine, it is not only for the rich. In fact, many of the practices using this model are very affordable for middle-class families.

Jul 08, 2015
Posted to EHR

Often in healthcare, less is truly more. Many practitioners know this and it is certainly not an original idea of mine. I learned this concept from much more experienced teaching physicians. They taught me the secret that medicine isn’t about “if this, then that” algorithms, but more of an art — and a very humbling art. They preached that the best treatment is often not treating at all, but rather reassuring a patient that his body is running its natural course recovery and that we are here to help in the event that his situation gets worse instead of better.

Jun 23, 2015
Posted to HIPAA

Over the past week, we've discussed some of the most common HIPAA violations you should look out for. In the first blog post of this series we talked about lost and stolen devices, hacking, dishonesty, and the improper disposal of documents.