In recent years, healthcare has learned a harsh truth: it will be just as affected by customer-satisfaction as any other industry. Health systems have responded by sprinting toward what seems to be a conversion from hospital to hospitality. Some are investing enormous amounts of money into providing luxurious accommodations with plenty of amenities, seemingly prioritizing customer service over any other aspect of operation.
Since hearing about the concept, I personally have been a fan of the direct primary care (DPC) model. The benefits of the system are obvious, as it facilitates patient-centered care and physician autonomy, both of which seem to be neglected in the typical high-paced primary care setting. Despite DPC being a spawn of concierge medicine, it is not only for the rich. In fact, many of the practices using this model are very affordable for middle-class families.
Wharton Business School recently held its annual healthcare economics conference, this year titled “Disruption Amidst Uncertainty.” The “disruption” in the title does not carry the traditional definition of the word or its negative connotation. Instead, it’s the economic process that allows a new idea to grow and eventually replace the status quo, the way telephones once disrupted telegrams, or the way Apple has disrupted the personal computer industry.
This article is the third in a series that explores different care and reimbursement models. In this series, William Rusnak, MD, provides some quick insight into several models and discusses the pros and cons of each. William's last article focused on Capitation.
This article is the first of a series that will explore different care and reimbursement models. As our healthcare system evolves, providers are being presented with new ways to organize their businesses and get paid for their services. Over the next few weeks, William Rusnak will provide some quick insight into several different models, some newer than others, and discuss the pros and cons of each.
The possibility of workplace violence exists in nearly every work environment, but no where is it more prevalent than in healthcare settings. Understanding the potential dangers and specific issues that are unique to the healthcare industry and then taking action to implement programs that will minimize risk are key to keeping employees in medical practices and clinics safe.