William W. Crone, MD, PC: A New Practice’s Search for a Solution
Background
William W. Crone, MD, PC is a full-service medical practice, specializing in Obstetrics & Gynecology. Dr. Crone received his medical degree from the University of North Carolina School of Medicine, and completed his internship and residency in OB-GYN at the University of Texas at San Antonio. He is Board Certified and was named Fellow of the American College of Obstetricians and Gynecologists in 1998.
When Dr. Crone opened his practice in 2003, he wanted to offer complete care for women. His practice’s services include prenatal care for both routine and high-risk pregnancies and gynecological services ranging from annual exams and pap smears to advanced medical and surgical procedures.
Business Problem
In order to fullfill these services, Dr. Crone required a robust, reliable, and affordable practice management system. With the assistance of a consultant, Dr. Crone set specific criteria for making his decision:
- Affordable - Low Hardware Cost
- Easy to Use
- Complete System
- Remote Access to Patient Data
- Good References
- HIPAA Compliant
With all the other considerations of opening a new practice, Dr. Crone wanted a system that was easy to start with, but that would also serve his growing and long-term needs.
Dr. Crone, with the assistance of his consultant, reviewed six or seven different systems. He found that most required a large, up-front investment for the software; one required a dedicated T1 telephone line at a high monthly expense with a 90-day lead time to install, and all the others required...
- a major investment in a server and hardware
- maintenance and networking
- the staff to complete daily backups of the office data
- extra fees for additional workstation licenses
- extra fees for additional services:
- $1,000 minimum per day for training;
- extra for support and upgrades.
Solution
Dr. Crone chose NueMD®’s practice management system as his solution because it fit his initial criteria and offered a number of addtional benefits above and beyond the competition. With a low cost of ownership, small initial investment, a greater ROI and fast implementation, Dr. Crone was able to conduct his business more efficiently.
Experiences with NueMD®
Christy Schroeder - “It’s absolutely the best. We haven't had a single minute of problems with NueMD.” She reports that it is easy to learn and easy to use. “Customer service is wonderful - someone always answers the phone. I have never needed to leave a message.”
Dr. Crone - “I especially like the reports. The end-of-month reports let me know where I stand with my insurance receivables and collections. The reports are easy to read and give me the right information so I know what is happening.”
Christy Schroeder - “The patient recall feature has proven to be invaluable; it is easy to use and automatically does our annual and periodic recalls.”
Result
The practice has now used the NueMD system for more than three-and-a-half years. It has been a very positive experience for them.
- Operations are running more smoothly.
- Rejected claims have decreased with Automatic Claims Edit.
- Claims are paid in seven to 10 days causing a decrease in A/R.
- Daily back-ups, upgrades and enhancements are now handled by Nuesoft, allowing staff to focus on patient service.
