When it opened in 2006, In Good Health Family Practice in Chattanooga, Tenn., did not have a practice management software
system and relied completely on paper billing. Office manager Laurie Davis quickly found that this didn’t meet their needs – practice staff had difficulty maintaining a good patient flow and a high number of billing errors resulted in slow reimbursement.
“Claims were not being tracked effectively and some simply got lost before the practice received payment,” Davis said. “Plus, reporting was very labor intensive and did not have the level of detail that we needed.”