In 2007, American University health center staff began a search for a Practice Management (PM) system with online scheduling and advanced reporting capabilities. Health Center Director Daniel Bruey headed the software selection process. Because of varied backgrounds of his staff, ease of training was important to Bruey. But the team also wanted technology to enhance the experience for students, and get a holistic view of its operations.
American’s objectives were to find a solution for the health center that would:
- Eliminate wait times and decrease no-shows
- Provide insights to help justify budget and resource requests to the university’s administration office.