Terry Payne

Office Manager
Complete Care Chiropractic

"And our deposits were double what they were. We know once some of the old stuff got caught up then our deposits would be normal again but our deposits are always a little more now because everything is being done correctly in the billing part."

NueMD Billing Services worked with Terry Payne and Dr. Pertree to make their practice more efficient and profitable. Check out the video to see how our certified coder, Tama Haggard, was able to quickly improve their day-to-day billing operations.

Transcript: 

Terry: The first thing was Tama did a conference call with me and got me set up on sending all of our documents and information that we needed to transmit to NueMD via the software. In the past I faxed stuff and so notes weren’t necessarily on the patient’s record. That was huge right there, huge improvement right off that she did.

Tama: I tried to give her that transparency, teach her everything. Show her the software. But we immediately just got on the phone and started calling. They had a massive amount of A/R. The old biller, a lot of billers run across problems where they don’t document things. And it’s very hard to track something if you don’t know what you’ve already done. So there was no documentation. We just got in and started calling on all of their A/R.

Terry: And our deposits were double what they were. We know once some of the old stuff got caught up then our deposits would be normal again but our deposits are always a little more now because everything is being done correctly in the billing part.

Another thing that she did- set up several of the insurance companies so that she would receive the EOBs electronically. That just saves me the time. I don’t even have to scan them and send them to her electronically. Way less paper and then we just get the payment sent to us.

Now things are attached to the patient chart and you don’t have to see them unless you’re looking for something. And they’re attached to a certain date of service, a certain ticket. And it’s so easy now, the communication is because you’ll see the notes where NueMD sent a note saying I need a copy of the insurance ID. I scan it in, I attach it to that person’s chart and they have it immediately! That is like awesome.

Tama: Well the things that consistently help an office, you have to have a good front end that understands insurance. And then you’ve got to have a good back-end. You think you submit a claim and it should pay or deny. It doesn’t always happen. You have to have that follow-up in there by the biller. When that’s done in a timely fashion every thirty, sixty days that is what really keeps the money flowing.

Terry: I print a report each week. I see whatever they need me to do, I take care of it. They do it. It’s done. I can’t say enough good things about her. She is on it! She knows her job. And I love that.